SSL Certificate Support
One Stop to Find Quick SSL Solutions to All Your SSL Problems
common FAQs
Sales/Order Processing
You only need a website and an email address – and even the email address is optional – a basic Domain Validated SSL certificate requires on a domain control check before issuance. For business authentication certificates you’ll need a little more information.
Our easy purchase process works like this:
- Select a Sectigo SSL certificate
- Add item to cart
- Pay for it
- Click on ‘Generate Certificate Now’
- Process your Certificate Signing Request
- Let Sectigo perform validation
- You receive the certificate via email
- Install the certificate in your web server
Simply log in to your account and purchase a new certificate or click renew on your expiring certificate. Please be aware that you will have to process new CSR for this renewal for security reasons.
If you just log in to our website and go to your order details, at the bottom of the page, there is a ‘Resend Approval Email’ button that you can click to resend.
Certificate Signing Request (CSR)
A Certificate Signing Request is a block of encrypted text that is generated by your server. It contains all of the information that will be included in the certificate. A CSR is created simultaneously with your private key.
There used to be online tools that would assist in this. The industry got away from this because it’s not secure. Don’t create a CSR using an unsecure web app. Instead, if you don’t know your way around server commands contact your system admin or someone that does. If you do, you can generate one using OpenSSL commands.
According to the Baseline Requirements set forth by CA/Browser Forum, email-based domain validation can only be completed using the address that appears in the Who.is registry or one of five pre-approved addresses:
- admin@domain.com
- administrator@domain.com
- webmaster@domain.com
- hostmaster@domain.com
- postmaster@domain.com
Installation
We have a very helpful database of installation articles that will help you with installing on and configuring just about every server in use today.
Absolutely, our SSL specialists have performed thousands of installations since we’ve been in business. We would be happy to install your certificate for you. This can be done one of three ways, we can guide you by phone, we can open up a split screen or you can provide us with one-time server credentials.
Every computer system has a root store, a collection of predownloaded root certificates associated with trusted Certificate Authorities. Unfortunately, issuing SSL certificates (or more specifically signing them with its private key) off a root is dangerous because, in the event of a revocation, every leaf certificate signed by the root would be invalid. Since 2012, the CA/Browser forum has mandated that CAs issue off of Intermediate roots to prevent this from occurring. In order for a computer to trust a leaf certificate it must be able to chain it back to a trusted root. Intermediate certificates help build that chain.
General
Easy. Simply click on the Login button in the header of this site. That will open a pop-up where you can insert your login credentials.
Your username is your email address. We don’t actually know your password, we hash them to make them worthless in the event of data theft. If you need to reset your password, there is a link on the login screen that will email you a reset prompt.
You can find both items listed in your control panel next to its respective certificate. You can look under your ‘Total Orders’ and find them listed in-line with your certificate.
Extended Validation Help
An Extended Validation SSL certificate is a digital certificate that, in addition to encrypting a website, also asserts a verified identity. This results in the browsers giving sites with EV special treatment by showcasing the organization’s name in the address bar. EV SSL requires a more extensive vetting process, but it’s the only way to assert identity in a web browser.
Simple, just purchase an Extended Validation SSL certificate and install it on your site. The EV Name Badge will appear as long as you’ve installed the certificate properly.